Frequently Asked Questions
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Yes. Following a simple process will help you to create a SoZo icon on your phone or tablet or laptop.
For iPhone, iPad, or Mac (Please use Safari browser)
Add SoZo to Home Screen
Tap the Share icon (the square with an arrow pointing up) at the bottom of the screen.
Scroll down and tap "Add to Home Screen." It might be necessary to swipe left or right to locate it.
Tap Add in the top right corner. You'll be taken back to the home screen.
SoZo is now on your home screen, ready to launch like any other app.
For Android Phones or Windows (Chrome)
Add SoZo to Home Screen
Tap the three vertical dots (⋮) in the top-right corner of Chrome.
Tap "Add to Home screen" (or "Install App").
Tap Add or Add to Home screen. You'll see a confirmation message, and the SoZo icon will be added to your home screen.
SoZo is now on your home screen, ready to launch like any other app.
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SoZo is a web-based platform that can be accessed from any device with a web browser, as it's not dependent on the operating system. Which also means you don't need to install any software on your device.
SoZo’s approach allows us to provide a more secure and private experience, as we don't have to rely on third-party app stores or comply with their requirements. Additionally, being a web-based platform makes it easier for us to update and maintain the service without requiring you to download and install updates.
This difference is important because the apps you are used to using on your phones now, can sometimes compromise your data due to their reliance on the operating system. For example, if there's a vulnerability in the operating system, it can affect the app and put your data at risk.
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No. SoZo is a private health and wellbeing platform, not a general-purpose AI chatbot. We use several technologies, including AI, to provide personalized support to millions. SoZo is not a general-purpose AI system. We use AI tools in a responsible, ethical, and efficient way for a select set of capabilities, allowing SoZo to understand your needs and offer personalized, contextual, continuous, adaptive, and highly relevant guidance when it is needed. To be clear, the artificial intelligence used within SoZo does not call external AI systems or live internet data that are draining our natural resources to provide service. When we say we are a health and wellbeing platform, we mean for all life.
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SoZo has a minimal environmental footprint because it is not a "Big Tech" AI system and is built like the apps you already use every day, but with a critical difference: Unlike general-purpose AI models (like GPT) that process billions of irrelevant data points from the entire internet, SoZo uses specialized, efficient models that only process what is relevant to enhancing your health and wellbeing. This makes the system lightweight and fast. From an energy and water perspective, using SoZo is comparable to using any other efficient mobile app, ensuring we do not deplete natural resources to support your wellbeing.
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SoZo is hosted in standard data centers, not the specialized data centers built for large AI systems such as GPT. SoZo uses the same kind of infrastructure that powers the apps you already use every day, like Instagram or Netflix. From an energy and water perspective, running SoZo is comparable to running any other efficient mobile apps, as it does not require massive, energy-draining data centers.
Furthermore, SoZo is hosted in EU-based data centers. This means your data is protected by GDPR, one of the strictest privacy laws in the world. Unlike many US-based tech giants, your data stays within a legal framework that prioritizes your rights and privacy by design.
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SoZo is built on three core principles that prioritize you and the planet over engagement and profit.
Your Wellbeing, Not Your Attention: We do not use algorithms to optimize engagement, keep you scrolling, or create dependency on SoZo. Our goal is to support your health agency and help you achieve your goals.
True Privacy by Design: Only you (and your device) hold the keys to your data. The SoZo server stores your information as scrambled, unreadable data (encrypted blobs). Only your phone or computer can decrypt it. This means not even the SoZo team can read your conversations or health data. You have full transparency: you can see, edit, or delete your data at any time.
No Tracking, No Ads: Unlike many tech solutions, SoZo does not track who you are, what you ask, or how you behave. We do not sell your information to advertisers. Our business model does not depend on monetizing your attention or your data.
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At SoZo, decentralization refers to a shared network, and our approach of distributing control, data, and decision-making across a network, rather than relying on a single central entity, such as a cloud provider like Amazon or Microsoft. This means that your data and online experiences within SoZo are not stored in a single location, like a data center owned by one company, but are instead managed in a way that prioritizes your privacy and security.
Our platform is built on a decentralized architecture, which means that your data is encrypted and stored in a way that is resistant to centralized control. We use advanced technologies, including blockchain and zero-knowledge architecture, to ensure that your data is secure, private, and protected from unauthorized access.
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We believe that decentralization is essential for providing a private, secure, and resilient online experience. By distributing control and data across a network, we can reduce the risk of data breaches, cyber attacks, censorship, and manipulation, and give you more control over your online interactions. For example, by using SoZo, you can rest assured that your data is not being stored in a single location, making it more difficult for hackers to access.
By using SoZo, you benefit from enhanced privacy and security, greater control over your data, reduced risk of data breaches and censorship, and increased resilience.
General
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For SoZo, privacy means your data is yours alone. You own it, you control it. It is never sold, never tracked, and there are no advertisements. We are not sponsored by any companies.
This means your data and conversations are locked with a key - generated when you create a password - that only exists on your device. We don’t have it. Before any data leaves your phone or computer, it is unlocked using the key that only exists on your device.
The SoZo server stores your information, but it cannot read it. Only your phone or computer can decrypt and view your content. You can delete your data at any time.
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While it's true that setting up a password is a relatively simple step, SoZo's security goes far beyond just password protection. When you create a password, your device also generates strong encryption keys that protect all of your messages.
Your password never leaves your device, we never see it or store it. Instead, your device uses your password to encrypt those keys and saves only a scrambled blob on our servers. Without your password, that blob is useless. Your messages are encrypted on your device before they are sent, using a technique called client-side encryption.
Our servers only store encrypted data; we cannot read your data. So the password is really the key to your keys: SoZo just hosts encrypted data, and does not hold the ability to read it.
This also means that if you forget your password, we have no way of retrieving it for you. Privacy comes with shared responsibility.Our platform also uses advanced technologies, including blockchain and zero-knowledge architecture, to ensure that your data is secure, private, and protected from unauthorized access. We believe in providing a transparent and secure platform, and we are committed to protecting your privacy and security at all times.
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SoZo ensures user privacy and security through the use of zero-knowledge client-side encryption, which means that your data is encrypted in the browser before leaving your device and reaching our servers. We cannot read your messages, and your data is protected from unauthorized access.
Our platform also uses advanced technologies, including blockchain and zero-knowledge architecture, to ensure that your data is secure, private, and protected from unauthorized access. We believe in providing a transparent and secure platform, and we are committed to protecting your privacy and security at all times.
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Yes, you can download your data from the 'Settings' section of your SoZo app. You can also delete your account from this section.
Privacy
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SoZo is accessible via web browsers on desktop and mobile devices. It is an advanced Progressive Web Application that works best on the latest software.
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Yes. SoZo supports cross-device sync.
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Google Chrome: 90+
Mozilla Firefox: 88+
Safari: 14+
Microsoft Edge: 90+
Opera: 75+
Brave: 1.23+
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SoZo is compatible with the following operating systems:
Windows: 10+
macOS: 11+
iOS: 14+
Android: 10+
Technical

